FAQs
Returns & Exchanges
You have 14 days from delivery to lodge a return via our portal.
Start here: Begin your return/exchange.
Exchanges (incl. Instant Exchanges) - FREE AU label
Swap any eligible item through the portal.
Choose Instant Exchange to secure your new item immediately, or select a Standard Exchange (we process once your original item is on the way).
Australia: we provide a pre-paid return label.
International: submit via the portal, then arrange your own return shipping.
Store Credit - FREE AU label
Opt for an online store credit (gift card), valid 12 months from processing.
We email the gift card — check spam/promotions.
Australia: pre-paid return label provided.
International: submit via the portal, then arrange your own return shipping.
Refunds - AU $10 label
We accept returns of unworn, full-priced items within 14 days for a refund, lodged through the portal.
Australia: a $10 flat-rate label is generated; we deduct $10 from your refund. Using our label also covers you if the parcel goes missing in transit.
International: submit via the portal, then arrange your own return shipping.
Refund method
Afterpay: repayments already made are refunded to your Afterpay account.
Credit Card / PayPal: refunded to your original payment method (minus original shipping).
Gift Card: refunded back to the original gift card (not redeemable for cash).
Timing: Refunds are processed within 5 business days of arriving at our fulfilment centre. During sale periods, processing may take longer.
Need a hand? Start in the portal and follow the prompts: Begin your return/exchange.
At Nine Lives Bazaar, we love sharing the magic through special offers and promotions — but it’s important to know which purchases are eligible for return.
Promotional Purchases
Orders placed using a sitewide promotion, bulk discount, or limited-time offer (including flash sales and multi-buy offers on separates) are eligible for exchange or store credit only.
Refunds are not available on these promotional orders.
Some standard customer offers applied automatically at checkout or through personalised codes may still be eligible for refund under our regular returns policy (example Welcome codes etc..)
Final Sale Items
Items marked Final Sale are not eligible for return, exchange, or store credit — no exceptions. These pieces are yours to treasure forever.
Quick Summary
Promotions & Flash Sales: Credit or exchange only.
Final Sale: No returns or exchanges.
Regular & Standard Offers: Eligible for refund as per our normal policy.
If you’re ever unsure which category your order falls into, our customer care team is always here to help 💛
Items purchased on sale are eligible for store credit or exchange only — we do not offer refunds on sale items.
If an item is marked ‘Final Sale’ in the product description, it cannot be returned, exchanged or credited. Please take a moment to check your measurements and our sizing guide before purchasing to ensure the perfect fit.
If your piece isn’t quite right, we encourage you to resell or swap it within our beautiful Bazaar community — many of our babes find new homes for their treasures on Buy Swap Sell pages or Depop. 💛
If something isn’t quite right or you simply change your mind, we will gladly accept full priced, unworn (with original tags attached and garment bag), unwashed or faulty items for return or exchange within 14 days from the shipping date (Australia & International orders included).
Please be mindful, we do not provide refunds on sale items (including flash sales and all discounted items). Store credit or exchange only. Final Sale items are non-returnable and are marked as such in the product description.
Goods must be in a re-sellable condition to return, this means they are unworn, free from makeup and odour, unmarked, undamaged and have original tags and bags attached. We reserve the right to reject any return that does not meet these conditions upon inspection at our delivery centre.
Please note: Returns are processed within 5 business days of the parcel arriving at our fulfilment centre. We kindly ask that you only reach out to customer service if the return has not been processed within this time frame.
To submit a return click here.
If your order included a gift with purchase, to be eligible for a full refund, both the primary product(s) and the complimentary gift must be returned in their original condition. If the gift is not returned with your return, the RRP value of the gift will be deducted from the refund amount.
Gifts included with your purchases are not individually exchangeable or refundable. We cannot make substitutions for different versions, colours, or variants.
Some discounts cannot be stacked or combined. This may extend to the 'Gift with Purchase' promotions and means that discount codes will not work where a 'Gift with Purchase' promotion is already applied.
We are only human and sometimes we make mistakes, if you have accidentally received the incorrect item in your order please process a return with this as the reason and images of the labels of your tag and bag.
We will sort this out for you and you wont pay a return label fee. Reach out to us if you need urgent assistance with a replacement.
To return an item, please click here and follow the prompts.
We pride ourselves on quality manufacturing, in the rare event that you have received a faulty item, you will need to process this through our returns portal for exchange, credit or refund.
We will cover the cost of your return label if your product is deemed a manufacturer fault otherwise $10 will be taken out of your refund for the return label (if returning within Australia).
We follow ACCC guidelines with regards to warranty on faults, if a product is not deemed a manufacturer fault and occurs during the course of normal wear and tear or not following care guidelines this is not returnable or refundable.
You’ll need your original order number (e.g. NLO- or EXC-NLO-) and the email address used at checkout to lodge a return.
Copy + paste both to avoid any errors.
If the portal isn’t recognising your details or you’re having any trouble at all, get in touch with us.
We can fix the issue or process your return manually — whether you’re after a refund, store credit, or an exchange.
We use a third-party warehouse to manage our orders and returns. If your return has been marked as delivered it will go into a queue for the warehouse to process - with older deliveries being processed as priority. Due to the nature of this process locating singular returns to prioritise is not possible.
Once your return has made it through the queue, the warehouse will open and assess the product to ensure it is in saleable condition. We are then notified once it is complete and are then able to process your refund or exchange through the system.
This process can take between 5-7 business days once delivered or upwards of 14 business days during peak sale or launch periods.
Rest assured we and our warehouse team are working hard to ensure all are processed as soon as possible.
If you opted for a store credit instead of a refund on your return you will receive this in the form of a virtual gift card.
Once your return has been processed at our warehouse and system you will receive an email notification advising of this as well as a seperate email containing your gift card store credit.
This is valid for 12 months from the return processing date, if you are having trouble locating this after received a return completed email please check any spam or promotions folders for it.
Shipping
Our warehouse operates out of Carrara QLD, in Australia from Monday to Friday AEST. We do not operate on Public Holidays or weekends, orders will be processed the next business day.
Transit times are calculated from the date of dispatch. During standard business operation we aim to have all orders dispatched within 24 hours. However please note that during sales or campaign launches this timeframe will be extended.
We also encourage you to purchase express shipping if you require your order for a certain date or event.
Once your order has shipped from our warehouse, you will receive an email shipping confirmation with a link to track your order.
We partner with Australia Post and StarTrack Courier to deliver your orders safely and swiftly across Australia.
Australia Post
We offer two shipping options through the Australia Post network:
Standard Shipping: 7–10 business days — $7.95
Express Shipping: 1–5 business days — $12.95
✨ Free standard shipping is available on all orders over $199.
✨ Express shipping is free on orders over $350 or just $5 when your order is over $199.
📍 WA customers: We strongly recommend choosing express shipping. Due to the long journey across the country, Australia Post can occasionally experience delays getting parcels to Western Australia.
StarTrack
- For the fastest delivery possible, we also offer StarTrack Express Shipping:
Express Courier: 1–2 business days — $15
If you need your parcel quickly or have a special occasion coming up, we always suggest selecting express shipping at checkout to ensure your treasures arrive right on time.
We currently work with Aus Post and Startrack.
Australia Post:
We offer 2 modes of shipping within Australia using the Australia Post network.
- Standard Shipping (7-10 business day transit)
- Express Shipping ( 1-5 business day transit)
For our WA customers, we strongly encourage you to purchase express shipping due to the issues Australia Post sometimes experience with the commute over to WA including delayed transit times.
We offer FREE standard shipping on all orders of $199 and over.
StarTrack:
- Express Shipping (1-2 business day transit)
If you are outside of Australia you can receive Free Express DHL Courier shipping on all orders over $500 AUD.
DHL Express is a fast courier service and is trackable via the DHL Express (https://www.dhl.com/au-en/home/tracking.html) website.
We offer 3 modes of shipping:
- Aus Post Standard International Shipping (10-21 business days)
- Aus Post Postal Express International Shipping (7-12 business days)
- DHL Express Courier Shipping (5-7 business days)
Pricing is dependant on your location, simply input your shipping address at cart to see. This can range from $20-$50.
Postal services are sent via Australia Post and will deliver/are traceable via your country's local postal service.
DON'T FORGET! We offer FREE standard postal international shipping on all orders over AUD $250. (Excludes bulky and heavy items).
NEW ZEALAND:
We cover ALL Duties & Taxes if you are in NZ, but orders shipped with value over NZD $1,000 will incur additional customs duties payable by you - GST, import processing fees, or clearance charges upon arrival. (15% on top.)
To help avoid delays and extra charges, we recommend keeping orders under NZD $1,000 where possible. If your order exceeds this amount, we recommend to split it into two separate orders placed individually. Please email customer service [email protected] if you require any further clarification or assistance.
We are excited to announce that Nine Lives Bazaar now offers DHL Go Green Plus on all our DHL shipments!
This program allows us to offset carbon emissions by investing in climate protection projects and using sustainable fuels for transport.
By choosing DHL for your international freight, you are not only receiving your newest NLB pieces but also contributing to a more sustainable future. Thank you for supporting our efforts to reduce our environmental footprint!
New Zealand Customers
We’ve got you covered! For customers in New Zealand, all duties and taxes are included in your final purchase price—so there are no extra charges when your order arrives.
If you do receive a customs charge in error, please email a copy of your receipt to [email protected], and we’ll assist you.
International Customers (Outside Australia & NZ)
When shipping internationally, you may be required to pay customs duties and import taxes upon delivery. These charges are determined by your country’s regulations, and as the buyer, you are responsible for any applicable fees.
Nine Lives Bazaar is legally required to declare the full purchase value on international shipments and include an invoice for customs purposes. For more information on possible charges, we recommend reaching out to your local customs office.
Refused Parcels
If you choose to refuse a parcel instead of paying the required duties and taxes, the return process can take 3–6 weeks or longer. Since we are responsible for the return costs, a $60 AUD restocking fee will be deducted from your refund to cover these expenses.
Important Update for US Customers
As of February 2025, we no longer cover duties and taxes for US orders due to changes in import regulations. Please keep this in mind when placing an order. See more information on US tariffs in our dedicated FAQ.
🇺🇸 US Duties & Shipping — September 2025 Update
As of August 29, 2025, the United States has suspended the USD $800 “de minimis” duty-free threshold for all countries.
That means most low-value parcels are now treated like traditional imports and may attract duties based on the product’s tariff code (HTS) and where the item was made, not where it ships from.
📝 Note: The US already removed de minimis for China and Hong Kong on May 2 2025. The August 29 change extends this worldwide (including Australia, India, Canada, Mexico, and more).
What’s Changed
Before: Orders under USD $800 often entered duty-free.
Now: All US orders can attract full import duties, calculated by US Customs, based on:
HTS code (fabric type, garment construction)
Country of origin (where the garment was made)
This is why two dresses at the same price can be charged very different duty rates.
How We’ve Adapted
We’ve updated our approach to make things simpler and more transparent for our US customers:
All US orders now ship Delivered Duty Paid (DDP) via DHL Express
We’ve reduced all US store prices by 50% to help offset the new duties
Duties are now calculated and paid upfront at checkout — no surprise fees when your order arrives
Delivery time: approx. 5–7 business days
Shipping carrier: Currently DHL Express (we’ll reintroduce Australia Post as soon as their US DDP service resumes — expected soon)
Important to Know
Duties are set by United States Customs and Border Protection (CBP). We don’t control or profit from them.
We can’t waive, predict, or reimburse duty amounts — but we’ll always be transparent and help you understand the process.
Country of Origin matters: It’s where the garment is made (China, India, Indonesia, etc.), not where it ships from.
If you’d like to confirm the origin of a style before ordering, email [email protected] and we’ll check for you.
Returns & Refused Parcels
If a parcel is refused due to duties or fees, returns can take 3–6+ weeks to be processed through carriers and customs.
A $60 restocking fee is deducted to help cover the high return shipping and customs charges we incur.
We’re Here For You
Duties and tariffs can be tricky, but we’ve built this new system to make it as simple and stress-free as possible — what you see at checkout is the final landed cost.
We’ll keep this page updated as US rules evolve.
Any questions at all: [email protected]
To receive your orders in time for Christmas we recommend placing any orders no later than the below dates - this will ensure the best chance of the warehouse having time to pack and ship your orders and for the postal services to deliver to you.
Australian Customers (Excl. WA,TAS & NT):
- Standard Parcel Post: Thursday 18th December
- Express Post & StarTrack: Monday 22nd December
Australian Customers WA, TAS & NT:
- Standard Parcel Post: Thursday 11th December
- Express Post & StarTrack: Friday 19th December
International Customers
- Standard International Parcel Post: Australia Post recommends orders to be placed by 20th of November for most locations to ensure delivery.
- Express Post: 2nd of December
- DHL Express: 11th December
Whilst we all do our best to meet these cutoffs - unforeseen delays can happen with the delivery services caused by restrictions, curfews, volume and weather events which are out of our hands.
Delays are especially expected from October to January due to the huge increases in packages moving through the postal networks for the Holidays. To avoid disappointment make sure to shop early.
Orders
Welcome to Nine Lives Bazaar! We are thrilled to have you explore our vibrant world. Our website is designed to provide you with a seamless shopping experience. Here’s a step-by-step guide to help you navigate and shop on www.ninelivesbazaar.com:
1. Homepage Navigation
When you first visit our homepage, you’ll find a menu bar at the top, featuring various categories such as New Arrivals, Dresses, Tops, Bottoms, and more. You can browse through these categories to find what you’re looking for.
2. Search Function
If you have something specific in mind, use the search bar located at the top right corner of the page. Type in keywords related to the item you’re looking for, such as “maxi dress” or “blouse,” and hit enter.
3. Filter and Sort Options
Once you’re in a category or have search results displayed, you can use the filter options to narrow down your choices. Filter by size, color, price, and more. You can also sort the items by popularity, newest arrivals, or price.
4. Product Page Details
Click on a product to view its details. On the product page, you’ll find:
Product Images: High-quality images showcasing different angles.
Description: A detailed description of the item, including fabric, fit, and care instructions.
Size Guide: A size guide to help you choose the right size. We offer inclusive sizes ranging from petite to curve.
Customer Reviews: Read what other customers have to say about the product.
5. Adding Items to Cart
Select your desired size and quantity, then click on the “Add to Cart” button. A pop-up will confirm that the item has been added to your cart. You can continue shopping or proceed to checkout.
6. Viewing Your Cart
To view your cart, click on the cart icon at the top right corner of the page. Here, you can review the items you’ve selected, update quantities, or remove items. When you’re ready to purchase, click on the “Checkout” button.
7. Checkout Process
Shipping Information: Enter your shipping address and choose your preferred shipping method.
Payment Information: Select your payment method and enter your payment details. We accept various forms of payment, including credit cards, PayPal, and more.
Review and Place Order: Review your order summary to ensure everything is correct, then click on “Place Order” to complete your purchase.
8. Order Confirmation
After placing your order, you will receive an order confirmation email with your order details. You can also create an account to track your order status and view your order history.
9. Customer Support
If you need any assistance, our customer support team is here to help! You can reach out to us via the “Contact Us” page, email, or live chat for any inquiries or issues.
Thank you for choosing Nine Lives Bazaar. Happy shopping!
Reach out to us if you need to cancel your order. Please include your order number and the reason for cancellation in your message.
PLEASE NOTE: Orders can only be canceled before they have been dispatched. If your order has already been processed for shipping we will not be able to locate it in order to cancel it, please refer to our return policy for further instructions.
We’re so excited you’re shopping our preorder items! Here’s how it works:
Preorder items will be clearly marked on your order summary as "Pre-Order" in the product name or size name.
Your entire order will be shipped together once all items (including any preorder pieces) are ready to dispatch.
Estimated shipping dates for preorder items are listed in the product page description, so you’ll know when to expect your treasures.
Please note:
If you want in-stock items shipped separately, we recommend placing a separate order for those pieces.
As always, if you have any questions, our team is here to help — just reach out to us at [email protected]! 💛
Lost packages
At Nine Lives Bazaar, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24hrs for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
We apologise profusely for any tampering that may have occurred during shipment. If your package arrives with missing items or shows signs of tampering, please take a photo of the parcel as received and contact us along with any paperwork provided by the courier. We will be happy to send out a replacement item as soon as possible and will investigate the matter with the courier company. Your assistance with providing documentary evidence is much appreciated.
Unfortunately, once an order has been placed and processed, we are unable to modify the size of the item. If the size you wish to change to is not available, we cannot accommodate the change. However, you can always return the item according to our return policy and place a new order in your desired size if available.
Product
Nine Lives Bazaar threads are designed to become a new kind of vintage, with the idea that they will be loved for eternity, or passed down through nine (or more) hands. As we use sustainable fabrications, they need an extra level of love.
We recommend hand washing in cold water with mild detergents and line dry. Garments may shrink slightly when washed, but will return to size with ease when steamed or ironed.
Nine Lives Bazaar is an Australia brand and as such our styles are displayed in AU sizes on our website.
Due to the various styles created for our special collections, we recommend checking the individual product descriptions and garment measurement charts before determining your size.
Our collections are curated for a diverse range of shapes and sizes - which means our styles can range from a more fitted style, to something a bit more floaty in the silhouette. You may choose a differing size style to style depending on your preferred fit.
To get started use a soft measuring tape to determine your measurements, compare on the size charts on each product page and choose the size closest to your measurements, if you are in between sizes we generally recommend to size up for fitted styles and down for the less fitted.
We try to keep Nine Lives exclusive so we rarely re-cut or pre-order our items when they have sold out. If we do decide to pre-sale an item we will note this in the product, send an email and post on social media about it. So make sure you subscribe to be notified.
If you have missed out on an item the best thing to do is register your email address or phone number to be notified when a product comes back in stock from a return via the product page, or you can check our Buy Swap Sell pages on Facebook for items up for resale.
We recommend washing our garments in cold water by hand to avoid shrinkage. If the fabric contracts, utilising a steamer or iron can help smooth the yarn back to its original shape and length. If you encounter any issues or require further assistance, please reach out to our customer service team for support.
Thank you for your interest in finding Nine Lives Bazaar near you! We have a dedicated Stockists page listing all the retailers that carry Nine Lives Bazaar products. Here’s how to find it:
- Go to our website: www.ninelivesbazaar.com
- Navigate to Our World in the menu
- Click on the “Retailers” link to locate a store near you.
If we aren't stocked in your favourite local store the best thing you can do is request that they stock us and who knows we very well might be next season!
We understand how important it is for the print placement on your item to align perfectly, especially on premium pieces. While we strive for high-quality craftsmanship, there are some factors to consider when it comes to print alignment.
Our factory works diligently to match prints as closely as possible. However, achieving a perfectly aligned design across all seams and all pieces can result in significant fabric waste. To uphold our commitment to sustainability and minimise our environmental footprint, we aim to balance precision with responsible fabric usage.
That said, we always prioritise the overall quality and aesthetic of our designs. We are continuously working with our factory to strike the best balance between quality, sustainability, and visual impact.
Payments
• Credit Card (Visa, Mastercard and American Express).
• PayPal
• Google Pay
• Apple Pay
• Afterpay ($100 AUD minimum spend) - Australian customers only.
• Klarna - Australian customers only.
Afterpay is an interest free payment plan option, similar to lay-by that can be used for Australian customers. Afterpay’s instalment plan means you can pay off your purchase in four equal instalments due every fortnight. To use Afterpay for your order, simply select the Afterpay option at checkout. Your order will be shipped to you as per our standard despatch timing.
Please note - minimum spend for Afterpay orders is $100 AUD.
For returns - If you wish to return your items you can simply return through the normal returns process portal here and you will be refunded through Afterpay.
Klarna is a global payment and shopping platform that offers an interest free payment plan option and is available for Australian & international customers. Klarna’s instalment plan means you can pay off your purchase in four equal instalments due every fortnight. To use Klarna for your order, simply select the Klarna option at checkout. Your order will be shipped to you as per our standard despatch timing.
Please note - minimum spend for Klarna orders is $100 AUD.
For returns - If you wish to return your items you can simply return through the normal returns process portal here and you will be refunded through Klarna.
We want to make it easy (and fun!) for you to use your special offers or gift cards when shopping with us. Here’s how it works:
Using a Discount Code
Add your chosen treasures to your cart.
Head to checkout.
Enter your discount code into the "Discount code or Gift Card" box and hit Apply.
Your total will update instantly to reflect the offer.
✨ Pro tip: Only one discount code can be applied per order.
Using a Gift Card
Choose the pieces you’d like to purchase and proceed to checkout.
Enter your unique gift card code into the "Discount code or Gift Card" box and hit Apply.
If your gift card covers the full order, you’re all set! If not, you can pay the balance with your preferred payment method.
Important Information About Gift Cards
Gift cards are valid for 3 years from the date of purchase, in line with Australian Consumer Law.
They cannot be redeemed for cash.
Gift cards can be used across multiple orders until the balance is fully spent.
Need Help?
If you have any issues applying a discount or using your gift card, our customer experience team is here to help. Simply reach out to [email protected] and we’ll get it sorted so you can get back to feeling like the queen you are. 👑
When you sign up for our services, you should receive a welcome voucher fairly quickly. If you do not see it in your inbox, please check your junk or promotions folder. If it is still not there, contact us, and we will ensure you receive it promptly to proceed with your purchase.
Don't forget you will only be eligible to receive a welcome discount if you have never shopped or subscribed with us before.
If you have very recently purchased an item and noticed a further discount on our site within 24 hours, we may extend the same to you in most cases. Upon such occasions, we may provide a discount code for you to use on your next order as a gesture of good faith for your recent purchase.
Contact us for further assistance.
We choose to set pricing of our products in different regions outside of Australia, this is due to various reasons like the cost of business, the cost of distribution and warehousing, the cost of manufacturing and the exchange rate between AUD and other nations currency.
We’ve recently updated our pricing, and orders placed in USD are now converted from AUD using live exchange rates, which means prices may fluctuate slightly depending on the exchange rate at the time of purchase. The price shown on the product page and at checkout is the amount you’ll be charged in USD.
If you are outside of North America and Australia, you may be charged at an exchanged amount, this is clear in the checkout and shows in your local currency. This exchange rate is automated and fluctuates throughout the day and is set by our website's payment provider. We do not control this.
For further information or if you have any questions reach out to our customer care team.
Promotions
Gift With Purchase (GWP) – Terms & Conditions
One Per Customer
Each Gift With Purchase offer is limited to one gift per customer, per order, regardless of how many eligible items are purchased.Multiple GWP Promotions
If more than one GWP promotion is active at the same time (e.g., different spend tiers):
Customers will automatically receive the highest-value gift they qualify for.
Any additional GWP items displayed in the cart may be purchased at their regular price or removed from the order.
Styles & Variants
Where a GWP includes assorted styles, colours, or prints (e.g., scrunchies), styles cannot be selected. Gifts are packed at random and cannot be swapped.Returns
If the entire qualifying order is returned, the GWP must also be returned in unused condition.
If the GWP is not returned, the retail value of the gift may be deducted from the store credit or exchange value.
Partial returns where the remaining order still meets the eligibility threshold do not require the GWP to be returned.
Refunds
GWPs are not eligible for cash refunds, exchanges, or store credit on their own.Stock Availability
All gifts are available while stocks last. We reserve the right to substitute the gift with an item of equal or greater value if required.Eligibility
GWP thresholds apply to the final cart value after discounts, unless otherwise stated.
1. Overview
The "Hour of Power" Promotion offers customers discounts ranging from 50% off full RRP on all styles in the Hour of Power Collection during the promotional period. By participating in this promotion, you agree to comply with the following Terms and Conditions.
2. Promotion Period
- Start Date and Time: Thursday, December 18th, 2025, at 12:00 PM AEDT
- End Date and Time: Thursday, December 18th, 2025, at 01:00 PM AEDT
- Duration: This promotion is valid for one hour only. After which time the discount will be removed orders not placed will lose the discount.
3. Promotion Details
- Discount: All styles in the Hour of Power Collection are 50% off full RRP.
- Exclusions: This promotion excludes items in the New Arrivals category.
- Prices Marked: Sale prices will be applied at checkout automatically.
4. Returns, Exchanges, and Refunds
- Final Sale Items: Items marked as final sale cannot be returned, exchanged, or refunded under any circumstances.
- Sale Items: All other items on sale can:
- Be exchanged for another item, subject to stock availability.
- Be returned for store credit equal to the purchase price.
- Refunds: Items purchased during this promotion are not cash refundable.
Customers are responsible for ensuring that items are selected correctly at the time of purchase.
5. Redemption Conditions
- Non-Transferable: Discounts are non-transferable and cannot be redeemed for cash.
- Combination with Other Offers: This promotion cannot be combined with any other offers, promotions, or discounts unless explicitly stated.
6. Stock Availability
- Limited Stock: All items are subject to stock availability. In the event an item is sold out, no rainchecks or substitutions will be offered.
- First-Come, First-Served: The promotion is available on a first-come, first-served basis while stocks last.
7. Consumer Law
This promotion complies with the Australian Consumer Law (ACL). Under ACL:
- Customers are entitled to a refund, repair, or replacement if an item is found to have a major fault, is not fit for purpose, or does not match the description provided.
- The above rights apply in addition to these promotion-specific terms and conditions.
For more information on your rights under Australian Consumer Law, visit the Australian Competition and ConsumerCommission (ACCC) website.
8. General Conditions
- Modification and Termination: Nine Lives Bazaar reserves the right to modify, suspend, or terminate this promotion at any time without prior notice.
- Order Changes: Once an order is placed, it cannot be modified or canceled for the purpose of applying the promotion.
- Technical Issues: Nine Lives Bazaar is not responsible for any technical issues or delays that may prevent participation in the promotion.
9. Contact Information
For any questions or concerns regarding the Hour of Power promotion, please contact our customer service team:
- Email: orders@ninelivesbazaar.com
- Phone: +61 494 149 873
- Live Chat: Available on our website www.ninelivesbazaar.com
10. Acceptance of Terms
By participating in the Hour of Power promotion, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.